Shipping & Delivery Policy

At Redeem Wear, we strive to ensure that your orders are processed and delivered promptly and efficiently. This Shipping & Delivery Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our wholesale business.

1. Order Processing

  • Order Confirmation: Once you place an order with Redeem Wear, you will receive an order confirmation via email, including the details of your purchase.
  • Order Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day.

2. Shipping & Delivery Time

  • Delivery Time: We offer a standard delivery timeframe of 5-7 business days for all orders. Please note that delivery times may vary depending on the shipping destination and the quantity of items ordered.
  • Shipping Notifications: You will receive a notification with tracking information once your order has been shipped so you can monitor the progress of your delivery.

3.Shipping Charges

  • Variable Shipping Rates: As a wholesale business, our shipping charges vary based on the quantity of items ordered. The total shipping cost will be calculated and displayed at checkout before you complete your purchase.
  • Bulk Orders: For larger quantities, shipping costs may be higher due to the increased weight and size of the shipment. We work with our shipping partners to provide the most cost-effective and reliable delivery options for bulk orders.

4.Shipping Methods

  • Domestic Shipping: We offer shipping across the USA and Canada through reliable courier services. The specific carrier will be chosen based on the destination and order size to ensure timely and secure delivery.
  • International Shipping: If you are interested in shipping outside the USA and Canada, please contact us directly for a customized shipping quote.

5.Delivery Issues

  • Delayed Delivery: While we strive to meet our delivery estimates, certain factors such as weather conditions, customs delays, or other unforeseen circumstances may cause delays. We will do our best to keep you informed of any such delays.
  • Incorrect Address: Please ensure that your shipping address is accurate and complete. Redeem Wear is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6.Order Tracking

  • Tracking Information: After your order has been shipped, you will receive an email containing the tracking number and a link to track your order online. This allows you to monitor the status of your delivery at any time.
  • Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact us immediately so we can assist you in resolving the issue. We may work with our shipping partners to file a claim or provide a replacement order if necessary.

7.Contact Us

If you have any questions or concerns about your shipment or delivery, please contact our customer service team at: info@redeemwear.com

Redeem Wear
Email: info@redeemwear.com
Phone: +17793740120